Telephony from GEN, since 2000
A switch dedicated to you, with Asterisk underneath, on your site or in our own UK data centres. It is configured however your business works, and adding a member of staff does not add a line to the monthly bill.
Services
Bare Asterisk to FreePBX and commercial platforms, a predictive dialler built for UK compliance, and development on top of all of it.
Hand written dialplan, AGI, AMI and ARI, builds from source and switches nobody else will touch. Every release from 1.4 to the current LTS.
AsteriskHosted or on-site FreePBX 17 switches, self-managed or managed by us, with AI routing, CRM lookup and call transcription.
FreePBXCommercial and legacy platforms supported by the same engineers, and moved onto open source when the licence no longer makes sense.
Other platformsA fully predictive, blended dialler that profiles every agent rather than relying on ratios, and keeps every campaign inside Ofcom's drop rate.
The diallerCustom applications on Asterisk: dialplan, AGI and ARI, CRM integration, smart queues and local AI, built around your process.
DevelopmentPublished prices for hosted switches, and a calculator to set them against what you pay per seat today.
PricingWhy own the switch
Published UK prices for hosted per-seat platforms typically run from about £10 to £25 per user per month. At 30 users and £15 a seat that is £450 a month. Our managed switch for up to 30 endpoints is £99.95.
On-site or hosted, it is the same switch and the same capability, so the choice comes down to where your people sit. If every extension is in one building, put the switch there. If they are spread across offices, homes or the road, host it with us.
Endpoints
We are partners of Yealink and Fanvil, and supply, provision and support their handsets across every range, alongside softphones and specialist devices.
Reliable desk phones for general office use.
Colour screens, more line keys and Bluetooth for heavier users.
Touchscreen and video phones for the boardroom and the corner office.
Your extension on a laptop or mobile, over data rather than minutes.
Wi-Fi and DECT handsets, conference units, paging and door phones.
Heritage
GEN has run communications for businesses since 1989, from X.25 and ISDN through to the largest Hayes Century dial-up operation in the world. We became a VoIP provider on Asterisk in 2000 and launched the first public encrypted voice service in 2005.
Our own telephony still runs on the same Asterisk and FreePBX switches we build for customers, and the engineers who look after yours are in-house, UK based and on shift around the clock.
How many people you have, where they sit and what you pay now. We will set out what your own switch would cost, side by side.